Terms & conditions of sale

The conditions that apply to every order placed with BOBO & CHIC, on quotation.

1. Scope

These terms and conditions of sale apply to every sale of furniture and home decor concluded between BOBO & CHIC (the “seller”, identified in the legal notice) and its customers, whether consumers or businesses. The website boboandchic.com is a showcase: no sale is concluded and no payment is requested on it.

2. Products

Products are presented with the characteristics provided by their manufacturers (dimensions, materials, colours). Natural materials (wood, rattan, fibres, ceramics…) may show slight variations in appearance inherent to their nature. If you have any question about a product, please contact us before accepting the quote.

3. Prices

Prices shown on the website are indicative retail prices in euros, including Spanish VAT. The final price, any delivery costs and the estimated lead time are set out in the quote, which also states how long it remains valid. No charge is added after the quote has been accepted.

4. How an order works

  1. Quote request — via the website (quote or favourites), by email or by WhatsApp. A request does not commit you.
  2. Quote — we send you a detailed quote: products, references, prices, any delivery costs, estimated lead time and any specific conditions (for example, that a product is made to your specifications).
  3. Acceptance — you accept the quote in writing (email or WhatsApp). Accepting the quote means accepting these terms.
  4. Invoice / payment request — we send you the corresponding invoice or payment request.
  5. Payment — using the payment methods stated on the payment request. No bank details are collected on the website.
  6. Availability check — once payment is received, we check availability with the manufacturer again.
  7. Order launch — we confirm in writing that the order has been placed and give you the delivery lead time.

If the availability check shows that a product is unavailable, we will inform you without delay. You may accept a replacement product we offer, or receive a full refund of the amounts paid for that product within 14 days at the latest.

5. Payment

Payment is made using the methods stated on the invoice or payment request. The order is only placed once payment has been received.

6. Delivery

Delivery areas, costs and lead times are described on the Delivery page and, for each order, in the quote. Unless a different lead time is agreed in the quote, delivery takes place no later than 30 days after the contract is concluded. If this is exceeded, you may grant us an appropriate additional period; if delivery does not take place within it, you may terminate the contract and be refunded all amounts paid. The risk of loss or damage passes to you when you (or a third party you have designated, other than the carrier) take physical possession of the products.

7. Right of withdrawal

If you are a consumer and the contract is concluded at a distance (quote accepted by email or WhatsApp), you have a 14-day right of withdrawal, under the conditions set out on the Right of withdrawal page. The mere fact that a product is ordered for you from the manufacturer (“made to order”) does not exclude this right. Only goods made to your specifications or clearly personalised are excluded, and this is stated in the quote before you accept it.

8. Legal guarantee of conformity

Products sold to consumers are covered by the legal guarantee of conformity under Spanish consumer law (TRLGDCU): 3 years from delivery. If a product is not in conformity, you are entitled to have it repaired or replaced free of charge or, failing that, to a price reduction or termination of the contract. Practical details are set out on the Returns & refunds page.

9. Interior furnishing & home staging

Furnishing and home staging services are covered by a specific quote. For consumers, the right of withdrawal for services is 14 days from acceptance of the quote. If you expressly ask for the service to begin during that period and then withdraw, you will pay an amount proportionate to the service already provided; a service fully performed with your express consent and your acknowledgement that you lose the right of withdrawal can no longer be withdrawn from.

10. Business customers

The right of withdrawal and the provisions specific to consumers do not apply to customers acting for business purposes. Any specific conditions are set out in the quote.

11. Complaints

For any complaint, contact us at boboandchic@gmail.com or on WhatsApp at +34 685 472 575. We reply to every complaint as quickly as possible and in any event within one month.

In accordance with the regulations of the Valencian Community, official complaint forms (hojas de reclamaciones) are available to you: simply request one by email or WhatsApp and we will provide it without delay. You may also contact the consumer affairs services of the Generalitat Valenciana or the municipal consumer information office (OMIC) of your town.

12. Personal data

The data needed to process your request and your order are handled in accordance with our privacy policy.

13. Governing law

These terms are governed by Spanish law, without prejudice to any more protective mandatory provisions that consumers enjoy in their country of residence. In the event of a dispute with a consumer, the courts of the consumer’s domicile have jurisdiction. These terms are available in French, Spanish, English and Dutch.

Version of 27 September 2026.